At vocaldeals.com, we strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the terms and conditions under which refunds or exchanges can be requested and granted. By making a purchase on vocaldeals.com, you agree to the terms of this policy.
1. Eligibility for Refunds and Exchanges
1.1 Time Frame: Refund requests must be submitted within 7 days of the purchase date. Requests received after this period will not be eligible for a refund or exchange.
1.2 Conditions for Refunds and Exchanges: Refunds or exchanges are applicable under the following circumstances:
The delivered vocal files are not as described or contain significant errors.
There is an issue with the quality of the vocal files that cannot be resolved through corrections.
2. Types of Refunds and Exchanges
2.1 Refund: You may request a return of funds to the original payment method used for the purchase.
2.2 Exchange: Alternatively, you can request a swap of the vocal files or corrections to the delivered files to meet the original specifications. Please note that all licenses for products that are being returned to be replaced by another become void upon receiving the license and files for the new replacement.
3. How to Request a Refund or Exchange
3.1 Contact Us: To initiate a refund or exchange, please contact our customer support team at curator@vocaldeals.com with the following information:
Subject should be: 'Refund Request'
Your name
Order ID/ Order number
Detailed description of the issue
Preference for a refund or exchange: Simply state if you want a money refund or you'd like to exchange the product for another product on our site.
3.2 Assessment: Our team will review your request and may ask for additional information or evidence (such as screenshots or audio samples) to assess the validity of your claim.
3.3 Resolution: Upon verification of the issue, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method, and exchanges or corrections will be provided through the same delivery method as the original purchase.
4. Exceptions and Non-Refundable Items
4.1 Change of Mind: Refunds or exchanges will not be provided for reasons such as changing your mind or deciding you no longer need the product.
4.2 Unauthorized Purchases: Refunds or exchanges will not be granted for purchases made using unauthorized or fraudulent payment methods.
5. Contact Information
If you have any questions or need further assistance regarding this Refund Policy, please contact us at: curator@vocaldeals.com
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund and exchange procedures.
